Call center jobs also for retirees, OFWs, housewives
Written by Jesus F. Llanto
Monday, 20 July 2009
Expert says companies should look beyond fresh graduates.
Faced with the problems of shrinking talent pool, high attrition rate, and low recruitment yield, call center companies should tap other types of possible employees to meet industry demands, an expert said.
Eric Concepcion, regional vice president for human resources of Teleperformance, said that among potential call center agents are the near-hires in the industry, retirees, stay-at-home mothers, and returning overseas Filipino workers.
“The pool of talent is not growing for the past several years and this is very alarming,” Concepcion said during the recent 2009 Call Center Conference and Expo in Pasay City. He said that the number of firms competing for the talents increased while the supply of qualified labor did not.
Concepcion said companies must try to reach the alternative job market rather than rely only on the supply of fresh college graduates every year. He said that call center employees are mostly fresh graduates, coming from other call center firms, or professionals from other industries, and belonging to the 20-30-year-old age bracket.
