Advice to call centers: Go green, save on costs
Written by Jesus F. Llanto
Saturday, 18 July 2009
Experts give tips on how BPOs can weather the crisis.
Adapting environment-friendly facilities and investing in incentives for employees can help minimize operational costs of call center companies during the economic crisis, a business processes outsourcing expert said.
Dave Rizzo, regional vice president for operations of Teleperformance, on Wednesday said that call center companies can save a lot of money by using green technologies.
“Electricity costs here in the Philippines is very high,” he said during the 2009 Call Center Conference and Expo held Wednesday in Pasay City.
Rizzo said that having a “green mindset” in the company by teaching employees energy and water conservation measures can help save more money for the company. He cited Teleperformance for being able to bring down utility costs by as much as 25% by continuously educating their workforce from the moment they start working about energy conservation.
“At the end of the day, those dollars and cents can be put back into the operations for additional investments,” he said.
