Archive for July 28th, 2008
US recession “opportunity” for call centers: experts
By Jesus F. Llanto
Researcher, Newbreak
July 28,2008–Philippine call center companies should treat the recession in the United States as an opportunity rather than as an obstacle for growth and expansion, industry experts and an economist said.
During the Call Center Expo and Conference held recently, executives from call center companies said they believe that the ongoing recession in the United States, where a huge chunk of Philippine business process outsourcing or BPO clients are, will be beneficial in the long run since it will create more opportunities for the country.
Dan Reyes, president of Sitel and director of the Contact Center Association of the Philippines (CCAP) said that the US recession may have some negative impact only in the immediate term.
“There may be reduced demand in certain industries but the need to reduce costs may likely lead to more outsourced work to countries like the Philippines,” he said.
Felipe Medalla, an economics professor at the University of the Philippines, said that the BPO industry is “recession proof”.
