Archive for July 26th, 2008
Manila’s Arroyo makes history: The most unpopular post-Marcos president
By Jesus F.Llanto
Newsbreak, Researcher
June 24-2008-President Gloria Arroyo will deliver her 8th State of the Nation Address (SONA) amid her very low and negative satisfaction rating and a public perception that her administration is the most corrupt in the entire Philippine history, according to a leading survey outfit Pulse Asia.
Arroyo, the longest serving president since Ferdinand Marcos, has been performing very badly in opinion surveys and is making—and breaking records—when in comes to satisfaction ratings.
As far as net satisfaction ratings of post-Marcos presidents are concerned, Arroyo holds four records: she is the first post-Marcos president to receive a negative rating; she is the only president since 1986 who received a negative satisfaction rating for the longest time; she is the president who received the lowest rating at start of her administration; and she is the one who received the lowest rating among the four presidents since the fall of Marcos regime.
The latest survey by the Social Weather Stations (SWS) proves Arroyo’s very low satisfactory rating. It showed that Arroyo is the most unpopular post-EDSA president after her net popularity rating crashed to -38 and broke her old record of -33 in May 2005
Call centers should hire home-based workers—expert
By Jesus F. Llanto
Researcher, Newsbreak
July 24,2008-Philippine call centers are urged to try home-based 
operations to curb high attrition rate and increase employee satisfaction.
During the Annual Call Center Expo 2008, an expert on business process outsourcing (BPO) urge Philippine call center companies to hire work-at-home agents or home-based employees to solve the high turnover rate in the industry.
William Dieu, senior research analyst from callcentres.net, said that companies can lower attrition rate and foster high agent satisfaction if they will allow home-based operations.
“The Philippines should think about the benefits of hiring home-based agents,” Dieu said. He added that working from home also allows employees to save on transportation cost, especially now when prices of fuel are soaring.
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Photo: www.newsbreak.com.ph
