Dispatches

JFL

Lawyers to make noise vs ‘unconstitutional’ cha-cha

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Written by Jesus F. Llanto
Wednesday, 22 July 2009

Integrated Bar members to join SONA protesters on Monday .

The Integrated Bar of the Philippines (IBP) said on Wednesday it will not keep silent as congressmen try to force a Senate-less constituent assembly and “trample the Constitution,” and will make its protest known during President Arroyo’s State of the Nation Address on July 27.

In a forum held in Pasig City Wednesday, former IBP president Anselmo Cruz said that some 1,000 members are expected to join sectoral groups in a march and rally on Monday to show their opposition to the moves to amend the Constitution through a constituent assembly.

“This present Congress that we have is so confident of trying to push an unconstitutional constituent assembly by the house operating by itself, in the absence of Senate, in a bicameral system of presidential form of government,” Cruz said.

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Written by jfl

August 6, 2009 at 3:36 am

Call center jobs also for retirees, OFWs, housewives

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callcenter_filephotoWritten by Jesus F. Llanto
Monday, 20 July 2009

Expert says companies should look beyond fresh graduates.

Faced with the problems of shrinking talent pool, high attrition rate, and low recruitment yield, call center companies should tap other types of possible employees to meet industry demands, an expert said.

Eric Concepcion, regional vice president for human resources of Teleperformance, said that among potential call center agents are the near-hires in the industry, retirees, stay-at-home mothers, and returning overseas Filipino workers.

“The pool of talent is not growing for the past several years and this is very alarming,” Concepcion said during the recent 2009 Call Center Conference and Expo in Pasay City. He said that the number of firms competing for the talents increased while the supply of qualified labor did not.

Concepcion said companies must try to reach the alternative job market rather than rely only on the supply of fresh college graduates every year. He said that call center employees are mostly fresh graduates, coming from other call center firms, or professionals from other industries, and belonging to the 20-30-year-old age bracket.

Click here to read the entire story.

Written by jfl

August 6, 2009 at 3:31 am

Advice to call centers: Go green, save on costs

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Written by Jesus F. Llanto
Saturday, 18 July 2009

Experts give tips on how BPOs can weather the crisis.

bpoAdapting environment-friendly facilities and investing in incentives for employees can help minimize operational costs of call center companies during the economic crisis, a business processes outsourcing expert said.

Dave Rizzo, regional vice president for operations of Teleperformance, on Wednesday said that call center companies can save a lot of money by using green technologies.

“Electricity costs here in the Philippines is very high,” he said during the 2009 Call Center Conference and Expo held Wednesday in Pasay City.

Rizzo said that having a “green mindset” in the company by teaching employees energy and water conservation measures can help save more money for the company. He cited Teleperformance for being able to bring down utility costs by as much as 25% by continuously educating their workforce from the moment they start working about energy conservation.

“At the end of the day, those dollars and cents can be put back into the operations for additional investments,” he said.

(Click here to read the entire story.)

Written by jfl

August 6, 2009 at 3:23 am

RP call centers should target European clients

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Written by Jesus F. Llanto
Thursday, 16 July 2009

Crisis, Obama policy taking the US out as lead market for the Philippines.

Call center companies in the Philippines should look into tapping European markets because the United States may no longer provide as many clients as it used to, industry experts said.

“Don’t put all your eggs in the US basket,” Martin Dove, managing director of Dimension Data’s CIS Global, said Wednesday during the 2009 Call Center Conference and Expo in Pasay City.

The US has been the leading market of call center companies in the Philippines, but the recent global financial crisis that hit it has put pressure on companies to tap alternative markets in Europe, Australia, New Zealand, and other Asia-Pacific countries.

The new US President, Barack Obama, has also promised to adopt a policy that will bring back jobs to the Americans by giving incentives to US-based companies that will not outsource their business requirements to other countries.

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Written by jfl

August 6, 2009 at 3:13 am

Salary hikes in call centers becoming unsustainable

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Written by Jesus F. Llanto
Wednesday, 15 July 2009

Mar Roxas: Don’t price the Philippines out of the market.

bpoCall centers may have increased their employees’ salaries too much too soon in the last 5 years that the practice may become “unsustainable” despite the the double digit growth that the industry is expected to post this year.

During the Call Center Conference & Expo 2009 in Pasay City, experts said that while industry is expected to post “healthy double digit” growth of 15-20% despite the economic crisis, companies must address the high salary inflation of call center agents.

Benedict Hernandez, president of the Contact Center Association in the Philippines (CCAP), said that salaries of call center agents increased annually by 10 percent, starting in 2004, when the industry experienced rapid growth as the Philippines became a preferred outsourcing destination.

“When you hear 10% year-on-year salary inflation, whether you’re under a global economic crisis or not, that is simply unsustainable,” Hernandez said. He advised companies to instead focus on giving performance-based incentives to their employees.

(Click here to read the rest of the story.)

Written by jfl

August 6, 2009 at 3:08 am

Posted in Uncategorized

RP’s performance worst in the region–study

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Written by Jesus F. Llanto
Monday, 13 July 2009

Competitiveness rankings put the Philippines at the bottom in terms of economic performance, government efficiency, and infrastructure

The Philippines has become the least competitive country in the Asia Pacific region, lagging behind its neighbors in economic performance, government efficiency, and infrastructure, the 2009 World Competitiveness Ranking showed.

The Philippines’ ranking also slid by 3 notches from 40 in 2008 to 43 in 2003 out of the 57 economies included in the World Competitiveness Yearbook (WCY).

“The Philippines is in the bottom among the 13 countries in Asia-Pacific region,” said Felipe Alfonso, interim president of the Asian Institute of Management, during the presentation of the results at the State of Philippine Competitiveness National Conference in Pasay City on Monday.

The 2009 World Competitiveness Scoreboard of the Swiss-based International Institute for Management Development uses four criteria in ranking the competitiveness of 57 economies. These are economic performance, government efficiency, business efficiency, and infrastructure. Each of the four criteria have sub-factors.

(Click here to read the rest of the story)

Written by jfl

August 6, 2009 at 2:54 am

‘Trains are best place for ads’

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Written by Jesus F. Llanto
Wednesday, 08 July 2009

Study says 73% of Metro Manilans take the MRT and LRT.

mrt-trainAdvertisers of products and services, advocacies, and even candidacies in Metro Manila should look into the potential of transit ads, particularly those placed on train cars, to reach more people.

A study on the travel habits of Metro Manilans, conducted recently by media research firm Nielsen, showed that 73 percent of residents of the national capital region have travelled using the Metro Rail Transit (MRT) and Light Rail Transit (LRT) systems in the past months.

The “MRT LRT Travel Habits” study also showed that more than half (52 percent) of Metro Manila residents above 15 years old or 4.2 million Filipinos are mobile or are out of their homes for most of the time.

Click here to read full article.

Written by jfl

August 6, 2009 at 2:50 am

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